TERMS AND CONDITIONS

Last Updated: July 14, 2026

Welcome to LAB H Media (www.labhmedia.com). These Terms and Conditions ("Terms") govern your access to and use of our website, as well as any media production, video editing, digital content creation, social media management, or consulting services (collectively, the "Services") provided by Lab Holistico LLC dba LAB H Media ("Agency," "we," "us," or "our").

By accessing our website or purchasing our Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or retain our Services.

1. SERVICES & EXECUTION

• 1.1 Service Deliverables. Agency agrees to perform production, editing, and digital media strategy services as specified in your selected service package, statement of work, or invoice.

• 1.2 Client Cooperation & Shoot Days. You acknowledge that timely delivery of content requires your active cooperation. You agree to provide necessary platform access, copy text, branding assets, logos, and approvals within three (3) business days of our request. For monthly retainer packages, you agree to allocate and participate in at least one (1) dedicated production/shoot day per calendar month.

• 1.3 Turnaround Timeline. Agency shall be granted a turnaround window of fifteen (15) to thirty (30) days following the conclusion of your monthly shoot day (or from the date all required client assets are received, whichever is later) to deliver the completed content deliverables. Agency is not liable for delayed deployments or missed posting dates resulting from Client's failure to provide materials or attend scheduled shoots.

2. FEES, INVOICING, AND SUBSCRIPTIONS

• 2.1 Payment Terms. Client agrees to pay all fees associated with chosen service plans or custom quotes. Payment is due in full prior to the start of any production work or billing cycle.

• 2.2 Late Payments & Suspension. Late payments shall accrue interest at a rate of 1.5% per month, or the maximum rate permitted by law, whichever is less. Agency reserves the right to immediately pause production, suspend active social media posting, and withhold final video deliverables if account balances remain unpaid past their due date.

3. INTELLECTUAL PROPERTY RIGHTS

• 3.1 Final Work Product. Upon full payment of all outstanding invoices, Agency assigns to the Client all rights, title, and interest in the final, completed video files or marketing deliverables explicitly created for and delivered to the Client ("Work Product").

• 3.2 Raw Footage & Source Files. Unless explicitly negotiated otherwise in writing, Agency retains sole proprietary ownership of its unedited project files, templates, and production timelines.

• 3.3 Source Materials Handling Fee. Agency agrees to provide a copy of all raw footage, unedited audio tracks, and raw media assets generated during production ("Source Materials") to the Client upon written request, subject to a flat $500.00 USD storage, processing, and handling fee. Upon receipt of payment, materials will be transferred to the Client on a physical external hard drive. Agency has no obligation to archive or maintain copies of raw Source Materials beyond thirty (30) days following the completion of the project SOW.

• 3.4 Agency Portfolio Rights. Agency retains a perpetual, royalty-free, worldwide, non-exclusive license to use portions of the final Work Product on our website, social media channels, portfolio, case studies, and marketing materials for promotional purposes.

4. DIGITAL PLATFORMS & ACCOUNT ACCESS

• 4.1 Account Authorization. For accounts requiring deployment or publishing services, Client grants Agency authorization to securely access and act on behalf of the Client across designated digital platforms (including but not limited to Instagram, YouTube, TikTok, and Meta Business Suite) to meet posting schedules.

• 4.2 Security & Platform Dynamics. Access must be provided securely via direct platform manager delegation or encrypted credential tools. Agency is not liable for third-party platform security breaches, algorithm changes, shadowbans, account restrictions, suspensions, or service outages outside of our direct control.

5. CLIENT-FURNISHED MATERIALS & INDEMNIFICATION

• 5.1 Warranty of Rights. Client represents and warrants that all materials, music, fonts, logos, branding, or assets provided to Agency for inclusion in any content do not infringe upon the copyrights, trademarks, right of publicity, or proprietary rights of any third party.

• 5.2 Medical Practice Privacy & HIPAA Compliance. If Client operates a medical or healthcare practice subject to the Health Insurance Portability and Accountability Act (HIPAA) or state privacy laws, Client warrants that no patient likeness, video, photography, testimonial, or Protected Health Information (PHI) shall be provided to Agency or directed to be published without a fully executed, HIPAA-compliant media release form from the respective patient. Client retains sole responsibility for securing and maintaining all patient authorizations.

• 5.3 Indemnification. Client agrees to defend, indemnify, and hold harmless Agency, its officers, employees, and subcontractors against any and all claims, damages, liabilities, costs, and legal fees arising out of a breach of warranties regarding client-furnished assets, HIPAA violations, or third-party copyright infringement claims based on materials provided by the Client.

6. CANCELLATION, TERMINATION & KILL FEES

• 6.1 Subscription Termination. Either Party may terminate monthly retainer services at any time, with or without cause, by providing thirty (30) days written notice to the other Party.

• 6.2 Project Kill Fees. If a flat-rate video production or specific creative project is cancelled mid-timeline by the Client for convenience, Client agrees to pay a "Kill Fee" equal to 50% of the remaining unbilled milestones as liquidated damages for allocated scheduling, production crew holds, and resource lockouts.

7. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LAB HOLISTICO LLC DBA LAB H MEDIA BE LIABLE TO CLIENT FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. AGENCY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CLIENT TO AGENCY IN THE THREE (3) MONTHS IMMEDIEDATELY PRECEDING THE CLAIM.

8. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any legal action or dispute arising under these Terms must be brought exclusively in the state or federal courts located in California.

9. CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions or wish to request your raw source materials, please contact us at:

Lab Holistico LLC dba LAB H Media

Email: info@labhmedia.com

Website: www.labhmedia.com